So Wood 33, examines your personal data to ensure that it meets the new GDPR (General Data Protection Regulation) requirements which came into force on May 25, 2018.

HOW GDPR PROTECTS YOU:
• Your personal data is better protected
• You have more control and easier access to the personal information we hold about you, should you wish to verify it, modify it or have it deleted
• You can choose how you want to be contacted, for example by e-mail or by telephone
• You can change your mind and you can update your choices at any time
The new law states that we can use your personal data only for one or more of these reasons:
• When you consent to it, or
• To fulfill a contract we have with you, or
• When it is our legal duty, or
• Where it is in our legitimate interest (a legitimate interest is where we have a business reason to use your information, if we are relying on our legitimate interest we would tell you what it is).

INFORMATION WE COLLECT:
We collect information to provide you with better services. Thus, your registration card is already filled in when you arrive. This includes information you provide to us through our website, through our social media channels, when you contact us by phone or email. When you make a reservation or inquire through a third party travel agent or online booking site through which we sell our products. The different types of information we may collect are as follows:
• Your contact details (name, postal address, e-mail address, location, mobile phone number or other)
• Date of birth and gender
• Commercial information (your company name, address, VAT number and payment number)
• Customer service information which may include comments you made online when booking or by speaking to one of our reservations agents)
• Any other information you provide when booking
• Any information you give to third parties on online booking sites or travel agents
In addition, the following data will be collected when you complete our spa treatment/treatment requests, loyalty program membership applications or register a customer form:
• Your full name
• The name of the person accompanying you (if applicable);
• Your date of birth;
• Your contact information such as email addresses and telephone/mobile numbers;
• Your geographic information such as home address and postal code (if applicable);
• Specific food restriction or allergy;
• Your credit or debit card details when you make a payment;
• Your medical history;
• Your physical health history;
• Your license plate for parking needs of your vehicle

HOW WE USE THE INFORMATION WE COLLECT:
We may use the information described above for the purposes for which you provided it to us but also for the following reasons:
• To provide you with our products and services
• Create a profile in our hotel system to manage your reservation
• To verify your identity
• To communicate with you and answer any questions you may have
• To deliver a service to you or allow you to participate in our activities
• To keep track of your preferences and habits when you stay with us
• To perform statistical analysis to improve our website
• To analyze your interactions with our website

MARKETING
We would like to send you information from time to time regarding the products, offers and services that we offer at So Wood 33. If you have consented to receive our marketing information, you can unsubscribe at any time, by clicking on the opt-out button of each of our newsletters.
We also use Google Adwords from time to time to advertise our services on third party sites, including google, to visitors who have previously viewed our website. This may mean that information may be sent to people who have previously visited our website but have not taken any particular steps to do so, for example by using our contact form or by leaving our website without having made any reservation.
You can set your own preferences for how Google sends information to you using the "Google Ads Preferences" page. If you wish, you can disable this option if interest-based advertising is entirely defined by cookie settings.

WHAT IS A COOKIE
A cookie is a small file containing a string of characters sent to your computer when you visit a website. When you visit the website again, the cookie allows the site to recognize your browser. Cookie can store preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some websites may not function properly without cookies.

THIRD-PARTY COOKIES:
Google analytics: Google Analytics is a reporting tool for websites that allows us to examine anonymous information about how our website is used and how visitors use and access our site. Google Analytics does not collect personal data about our visitors.

ASSIGNMENT
We may, from time to time, expand or contract our business or transfer or assign the benefit of this Privacy Policy to our parent or associated companies, which may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. The data provided by you, in the event that the original rebate for the data remains the same and is relevant, will be transferred to the new owner or new controlling party. Subject to the new owner or controlling party strictly complying with this Privacy Policy, for the permitted use of the data for the purposes for which it was provided by you.
Please note that this clause does not apply to any transfer of data outside of the EU governed by data protection law, where it will only be transferred if that country or territory ensures an adequate level of protection of the rights and freedoms in relation to the processing of personal data.

ACCESS AND MODIFY YOUR DATA
You have the right to access a copy of the Data we hold about you. To do this, please send your request to ecolodgesowood33@gmail.com specifying the subject in the email, according to the terms of the GDPR, we will provide you with the data within thirty (30) days of receipt of your request. written. This is a free service.
You may need to modify or update your data if your situation changes. Additional data regarding your marketing preferences may also be stored and you can change this at any time.
You may make changes or withdraw your consent to use by notifying the front desk staff upon check-in or by contacting us by email at ecolodgesowood33@gmail.com
If you withdraw your consent to some or all of your personal data, we may not be able to provide or continue to provide you with our products and services, or continue to administer any contractual relationship already in place. You understand and agree that in cases where we require your personal data to fulfill a contractual obligation and you withdraw your consent to collect, use or disclose your relevant personal data for these purposes, we will not be liable for any breach of This agreement. Our legal rights and remedies in this case are expressly reserved.

RETENTION OF INFORMATION
Your personal data will be kept for as long as necessary to fulfill the purpose for which it is collected, for commercial or legal purposes, or in accordance with applicable laws.

LINKS TO OTHER WEBSITES
This Privacy Policy applies only to data collected by us. Our website may contain links to external sites, operated by other owners and third parties, over which we have no control. For this reason, we encourage our visitors to be aware when they leave our website to read their applicable privacy policy. Any access to such other sites or pages will be at your own risk. We are not responsible for the privacy policies, content or security of third party websites linked to our website.

CHANGES TO OUR PRIVACY POLICY
This privacy policy is regularly reviewed. Following any changes, the new version of the policy will be uploaded to our website and the old version deleted. Check back frequently to see updates. Date of last update: November 2022.

QUESTIONS?
For any questions about this privacy policy, please send an email to ecolodgesowood33@gmail.com specifying "privacy policy" in the subject of the email.